DLC Home

Free shipping When we advertise a product as "Free Shipping," it means that the price you pay includes shipping to your address. There is no additional shipping cost for this option.

Order processing time Orders placed Monday through Friday (08:00-16:00 CET) will be processed the same day. Orders placed outside of these times, on weekends or holidays, will be processed the next business day. Delivery time In EU countries, the usual delivery time is 2-5 working days from order confirmation, provided that the goods are in stock. For remote locations, oversized products, or special circumstances, shipping times may be longer. Shipping method and tracking Deliveries are made by our reliable courier partners (e.g. DPD, DHL, UPS or others) from our warehouse in Budapest, Hungary. After your order is submitted, you will receive a confirmation email containing tracking information so you can follow the status of your shipment. Delivery location We will deliver to the address provided during payment (door to door). For buildings with limited access (multi-storey, without elevator, etc.), delivery will be made to the main entrance of the building or to the designated access point, unless otherwise agreed. Handling shipping issues If the product is damaged during shipping, please contact us immediately and send us photos of the damage so that we can arrange for the product to be replaced or repaired. If you do not pick up the product (at a collection point or similar arrangement), we may deduct the costs of return shipping or storage from the refund amount. Responsibilities of “free shipping” customers For "free shipping" offers, the order must be paid in advance; otherwise, unpaid orders may be rejected or returned, and the costs incurred will be borne by the buyer. When ordering, please make sure to enter your shipping address and contact information correctly. Returns and exchanges You can return or exchange the product within 14 days of delivery. Returned products must be in their original packaging, unused and with all accessories. The costs of returning defective products are borne by the customer, unless otherwise stated.

The prices indicated on the website are gross prices, including VAT for consumer sales (B2C).

Effective Date: 17.10.2025 Controller: DLC HOME Kft. Registered Address: Révay köz 4, 1065 Budapest, Hungary Company Registration No.: 01 09 438539 VAT No.: 32708910-2-41 Email: info@dlcgroup.hu Website: www.dlchome.com DLC HOME Kft. (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Hungarian data protection laws. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, create an account, or make a purchase. Data We Collect We may collect the following information: - Name, billing and delivery address - Email address and phone number - Payment information (via secure third parties) - Order history and preferences - Technical data such as IP, device, and browser type Purpose and Legal Basis We process your data for: - Processing and delivering orders - Communicating regarding purchases or inquiries - Legal and tax compliance - Improving our services and experience - Sending marketing emails (only with consent) Data Storage and Retention Data is securely stored on EU-based servers. We retain it only as long as necessary or legally required (typically 8 years for invoices). Data Sharing We may share your data with: - Logistics and courier partners - Payment processors - Accounting and IT service providers - Legal authorities if required by law We never sell or rent your personal data. Your Rights You have the right to access, correct, delete, restrict or object to processing, withdraw consent, and file complaints with the Hungarian NAIH authority. Contact: info@dlchome.eu

Si cambias de opinión
Tienes 14 días para devolver tus productos. Los gastos de envío de la devolución correrán a tu cargo. Recibirás el reembolso en 14 días como máximo desde la recepción de tu solicitud de desitimiento. Ten en cuenta que el vendedor puede retener el reembolso hasta que haya recibido los productos de vuelta o hasta que haya recibido un comprobante de la recepción, lo que ocurra primero. Si tienes el embalaje original a mano, utilízalo para devolver la mercancía.

¿Cómo devolver un producto?
¡Es fácil! Ve a "Mis pedidos" y haz click en "Devolver mi producto" para obtener las instrucciones.

Condiciones adicionales de devolución
1. Return conditions

Conditions for eligibility for a refund:

Products must be returned unused, undamaged and in their original packaging, with all components and accessories.

The products must not show any signs of assembly, modification or wear.

The return must be sent within 14 days of your notification of withdrawal.

We cannot accept:

Custom or special order products made to your specifications.

Products that have been used, damaged or modified after delivery.

2. Return costs

The customer bears the return costs, unless the reason for the return is damage or defect caused by DLC HOME Kft.

We recommend a trackable shipping service for safe returns.

In the case of damaged or defective products, we will arrange a free replacement or cover the return shipping costs.

3. Refund process

Once we have received and inspected the returned product, we will notify you.

Refunds will be made within 7-10 business days of receiving the returned product, using the payment method used for the original purchase (unless otherwise agreed).

If the product is damaged, incomplete or not in its original condition, we reserve the right to deduct the appropriate amount from the refund.

4. Damaged or defective products

If your order arrives damaged or with missing parts:

Please contact us immediately (within 72 hours of delivery) at info@dlcgroup.hu and include photos or videos of the problem and packaging.

We offer you replacement parts, full product exchange or refund at no additional cost.

5. Return address

All returns must be sent to our EU central warehouse: DLC HOME Kft. Address: Székely Elek út 11 - 53.

Postal code: 1152

City: Budapest

Country: Hungary

For proper handling and documentation, please contact us before returning the product.

Effective Date: 17.10.2025 Controller: DLC HOME Kft. Registered Address: Révay köz 4, 1065 Budapest, Hungary Company Registration No.: 01 09 438539 VAT No.: 32708910-2-42 Email: info@dlcgroup.hu Website: www.dlchome.com