Los locales de la empresa se sitúan en , Alemania

Palabras de vendedor

Deuba GmbH & Co. KG se fundó en Alemania en 2002 y desde entonces no ha dejado de crecer. Hoy en día es uno de los mayores vendedores del comercio online en Alemania, que opera en toda Europa con más de dos millones de clientes satisfechos al año. Deuba ofrece una amplia selección de más de 4.500 artículos en las categorías de jardín y aire libre, hogar y muebles, bricolaje, niños y bebés, deportes, tiempo libre y mascotas, y cada vez trabaja más con productos sostenibles, como sus muebles de jardín fabricados con maderas con certificado FSC®. Con más de 100.000 m² de almacén en Alemania y Europa, son capaces de ofrecer un servicio excelente y constante. Esto se traduce en entregas rápidas, devoluciones y tramitación de reclamaciones de garantía sencillas y rápidas, así como atención al cliente en el idioma del país de venta. Habiendo seguido las tendencias digitales durante 2 décadas, Deuba también asegura que los clientes pueden elegir su método de pago preferido, todo ello seguro y sin riesgos, por supuesto, y se garantiza que todos los pedidos están libres de cualquier derecho de aduana adicional.

Condiciones de venta

Si cambias de opinión, ¡las devoluciones son gratis!
Tienes 30 días para devolver tus productos. Recibirás el reembolso en 14 días como máximo desde la recepción de tu solicitud de desitimiento. Ten en cuenta que el vendedor puede retener el reembolso hasta que haya recibido los productos de vuelta o hasta que haya recibido un comprobante de la recepción, lo que ocurra primero. Si tienes el embalaje original a mano, utilízalo para devolver la mercancía.

¿Cómo devolver un producto?
¡Es fácil! Ve a "Mis pedidos" y haz click en "Devolver mi producto" para obtener las instrucciones.

Condiciones adicionales de devolución
Cancellation form Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual's trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
A. Instructions for cancellation
Right to cancel = You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us Deuba GmbH & Co. KG Saarbrücker Str. 216 66679 Losheim am See Tel.: +4968619010020 Mail: customerservice@deuba.info of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

General information Please prevent damage to and contamination of the goods.
Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
Please note that the above general information is not a precondition for effectively exercising your right to cancel.
Cancellation form If you wish to cancel this contract, please complete and submit this form. Deuba GmbH & Co. KG Saarbrücker Str. 216 66679 Losheim am See I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) Ordered on (*) / received on (*) Name of consumer(s) Address of consumer(s) Signature of consumer(s) (only if this form is notified on paper) Date (*) Delete as appropriate Dispute resolution for disputes arising from online transactions concluded In online transactions, the possibility of alternative dispute resolution about the offer is available on the page http://ec.europa.eu/consumers/odr/. However, please note that we do not participate in such alernative dispute settlement.

Impressum Gesetzliche Anbieterkennung: Deuba GmbH & Co. KG Zum Wiesenhof 84 66663 Merzig Deutschland Telefon: 068619010000 Telefax: 068619010099 E-Mail: service@deubaxxl.de USt-IdNr.: DE 815720919 WEEE-Reg.-Nr.: DE 39 424 006 eingetragen im Handelsregister des Amtsgerichtes Saarbrücken Handelsregisternummer HRA 9472 vertreten durch die persönlich haftende Gesellschafterin Deuba Geschäftsführungs GmbH diese vertr. d. d. Geschäftsführer Henning Valentin Zum Wiesenhof 84, 66663 Merzig, Deutschland eingetragen im Handelsregister des Amtsgerichtes Saarbrücken Handelsregisternummer HRB 104623 Alternative Streitbeilegung: Die Europäische Kommission stellt eine Plattform für die außergerichtliche Online-Streitbeilegung (OS-Plattform) bereit, aufrufbar unter https://ec.europa.eu/consumers/odr. Wir sind nicht bereit und nicht verpflichtet, an Streitbeilegungsverfahren vor Verbraucherschlichtungsstellen teilzunehmen.

DSA informatio

  • Millones de productos

  • Entrega a domicilio o en punto de recogida

  • Cientos de expertos en línea